Terms and Conditions

These Terms and Conditions govern your use of the Elshadai Home Foods website and the purchase of products sold through this website. By accessing this website, creating an account, or placing an order, you agree to be bound by these Terms.

1. Company Details

Elshadai Home Foods
No: 13/24 CPC 7th Street, Anna Nagar, Korukupet, Chennai - 600021
Phone: 9176873842
Email: info@elshadaihomefoods.in

2. Eligibility and Account Use

• You must provide accurate and complete information while registering and placing orders.
• You are responsible for maintaining account confidentiality and all activities under your account.
• We reserve the right to suspend accounts involved in fraud, abuse, or violation of applicable law.

3. Product Information and Pricing

• We make reasonable efforts to ensure product descriptions, images, dimensions, and prices are accurate.
• Actual product color/finish may vary slightly due to display differences and material characteristics.
• Prices are listed in INR and are subject to change without prior notice.
• In case of pricing or listing errors, we may cancel affected orders and issue a full refund where applicable.

4. Orders and Payments

• An order is considered confirmed only after successful payment authorization and order acknowledgement.
• Payment failures, risk flags, or verification issues may lead to order cancellation.
• We reserve the right to refuse or cancel orders suspected to be fraudulent or non-genuine.

5. Shipping and Delivery

• Shipping timelines are estimates and may vary by location, courier constraints, weather, or operational factors.
• Delivery is subject to serviceability of the destination pin code and accurate address details.
• Risk in goods transfers upon successful delivery at the provided shipping address.

6. Returns, Replacements, and Cancellations

• Return/replacement requests must be raised within the communicated support window from delivery date.
• Claims may require photos/videos and order proof for verification.
• Custom-made, damaged-by-misuse, or out-of-policy items may not be eligible for return/replacement.
• Approved refunds are processed to the original payment method within standard banking timelines.

7. Intellectual Property

All website content including text, graphics, logos, photos, product descriptions, and software is owned by or licensed to Elshadai Home Foods and is protected by applicable intellectual property laws.

8. Prohibited Use

• Do not misuse the website, attempt unauthorized access, or interfere with security/infrastructure.
• Do not scrape, copy, republish, or commercially exploit website content without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Elshadai Home Foods shall not be liable for indirect, incidental, special, or consequential damages. Our aggregate liability for any claim shall not exceed the value of the product(s) purchased under the relevant order.

10. Indemnity

You agree to indemnify and hold harmless Elshadai Home Foods, its owners, employees, and partners from claims arising out of your misuse of the website or breach of these Terms.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Courts in Chennai, Tamil Nadu shall have exclusive jurisdiction.

12. Changes to Terms

We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of updated Terms.

13. Contact

For any questions regarding these Terms, contact us at info@elshadaihomefoods.in or call 9176873842.