Privacy Policy

This Privacy Policy describes how Elshadai Home Foods collects, uses, stores, and protects your personal information when you use our website, place orders, or contact us.

1. Information We Collect

• Identity details: name, email address, phone number.
• Order details: products purchased, shipping address, order history, and transaction references.
• Account details: login credentials (stored securely as hashed passwords), profile and saved addresses.
• Support details: information you share through contact forms, emails, and customer support interactions.
• Technical details: IP address, browser/device metadata, and basic usage logs for security and analytics.

2. How We Use Your Information

• To process and deliver your orders.
• To provide order updates, transactional emails, and support communication.
• To prevent fraud, abuse, and unauthorized access.
• To improve website performance, user experience, and product offerings.
• To comply with legal and regulatory obligations.

3. Payment Information

Payments are processed through secure third-party payment gateways. We do not store full card details, CVV, or other highly sensitive payment credentials on our servers.

4. Cookies and Tracking

We use essential cookies and similar technologies to maintain sessions, secure authentication, and improve website functionality. Disabling such cookies may affect certain features.

5. Sharing of Information

We do not sell your personal data. We may share data only with:

• Payment service providers for transaction processing.
• Shipping and logistics partners for order fulfillment.
• Email and infrastructure providers for communication and platform operations.
• Authorities when required by applicable law, legal process, or regulatory request.

6. Data Retention

We retain personal and transaction data for as long as needed to fulfill business purposes, support obligations, and legal compliance requirements. Retention duration may vary by data type and statutory requirements.

7. Data Security

We implement reasonable technical and organizational safeguards including secure authentication, encrypted transport, and access controls. However, no method of transmission or storage is completely risk-free.

8. Your Rights

Subject to applicable law, you may request access, correction, or deletion of your personal data.

• Access and correction of inaccurate profile information.
• Deletion requests, subject to legal and operational retention needs.
• Withdrawal of consent for non-essential communications, where applicable.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal data from minors without lawful basis.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of third-party services.

11. Policy Updates

We may update this Privacy Policy from time to time. Revised versions will be posted on this page with an updated effective date.

12. Contact

For privacy-related questions or requests, contact us at info@elshadaihomefoods.in or call 9176873842.